General Conditions

All matters concerning this booking shall be subject to English Law.

We may, at our discretion, require any person to withdraw from any tour if we deem their behaviour offensive or of a nuisance to other passengers and we shall have no further liability.

• No Smoking
• Passengers to remain seated at all times when the bus is operational.
• Keep inside the bus at all times.
• Violence or threatening behaviour will not be tolerated.
• Use of Alcohol or Drugs is prohibited.
• Children must be accompanied by a parent/guardian at all times.
• School parties or other children's groups must have a maximum of six children per teacher/guardian.

Tour Changes

Each tour operates subject to suitable environmental factors (such as weather and road conditions) and maybe cancelled without prior notice. We will offer you an alternative time slot at your convenience or a full refund (maybe in credit note form).

Plymouth Discovery Tours reserve the right to alter the tour route with out prior warning if conditions beyond our control prevent the advertised tour running. If you are unhappy with the changes, passengers can claim a credit note, or change of time prior to the departure of the tour.

Please be aware that tours may last longer than advertised due to road and weather conditions, and may affect other arrangements you have planned.

Tour Departures

Please be just up the hill from the mayflower steps next to our logo on the railings  10 minutes before your scheduled departure time. Seating is first come first serve and cannot be reserved.

Tickets

Tickets are non-transferable. Refunds are not given for missed departures. If you are delayed due to circumstances beyond your control we may offer you an alternative time if you contact us before the tour departs. This is at the management's discretion.

 Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. No travel will be permitted.

The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.

Refunds

The company may offer a credit note or an alternative tour date instead of a monetary refund.

Refunds cannot be given after a tour has departed.

Refunds are only permitted for the following reasons:

• Bad weather that does not permit the tour to run.
• The Tour is delayed MORE than one hour.
• The tour is partially completed (only 50% is these circumstances).

Children

Plymouth Discovery Tours require:

• A maximum of six children to one adult.
• Children under the age of 14 must be accompanied by an adult.
•  A child is defined as being aged from 5-14 years inclusive.
• Only one child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exclusion of a fare-paying passenger.

Accident or Loss

Plymouth Discovery Tour Ltd will make every effort to maintain a regular and frequent service, but does not guarantee to do so. Plymouth Discovery Tour Ltd shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.

Lost Property

Please take all your belongings with you when leaving the bus. Plymouth Discovery Tours cannot be held responsible for property left behind. Any lost property will be held for 48hours or less for perishable foodstuff other item   will be disposed of after 1 month. Plymouth Discovery Tours reserve the right to open bags to identify the owner.

If you have any comments about the sightseeing tour, please make them to The Sightseeing Manager, Plymouth Discovery Tours Ltd  92 Stuart Road Stoke Plymouth Devon  PL1 5LP